How Vacation Rental Owners Can Avoid Cleaning Complaints

How Vacation Rental Owners Can Avoid Cleaning Complaints

Even the best hosts aren’t immune to complaints. Though you do your best to vet potential guests beforehand, sometimes you can’t avoid those who find fault in everything. Not only are these guests difficult and unpleasant to deal with, but they can hurt your reputation with one negative review. Yikes!

As a vacation rental owner in Ocean City, NJ, Cape May, or somewhere else along the Jersey Shore, it’s your responsibility to cater to your guests’ needs. And while you can’t solve every single problem, you can make it a point to prepare ahead of time and avoid the risk of complaints from the get-go. How do you go about this? Make sure your home is clean, for starters!

The number one complaint from guests across vacation rental platforms is cleanliness.

Cleanliness is a legitimate concern, especially during the age of COVID. An oceanfront rental that is dirty and disorganized tells guests that you are not taking their health and wellness seriously. You do not want this to be their first impression of your vacation home. It reflects poorly on you as a homeowner, and it sours the rest of their vacation.

The easiest way to avoid a cleanliness complaint is to make sure your beach house is immaculate before your guests step foot inside!

Most property owners elect to hire a professional cleaning service for the best results. Professional cleaners have years of experience as well as industry-grade solvents and equipment that will have your vacation home sparkling clean from top to bottom. It’s still a good idea to do your own walkthrough once the cleaners are done to make sure everything has been completed to your specifications.

  • Dishes have been washed, dried, and put away.
  • Trash in the kitchen, bathrooms, and/or bedrooms has been disposed of.
  • All supplies (hand soap, paper towels, trash bags, etc.) have been restocked.
  • Floors have been swept and mopped.
  • Frequently touched surfaces have been sanitized.
  • Bathroom towels have been washed and replaced.
  • Bedroom linens have been washed and replaced.


For a complete list, can login to their account to access the Owners Tools section and download the cleaning checklist file. You will also find a number of COVID-19 resources available for free download to make sure your beach house is up to date on correct COVID-19 guidelines and procedures.

With these tips in mind, you won’t have to worry about any negative reviews regarding the cleanliness of your New Jersey Shore vacation rental.

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